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Privacy Policy

Last updated: 15 August 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are a marketing and PR agency based in Newmarket, United Kingdom, providing strategy, storytelling, branding, and digital marketing services to clients locally and internationally.

For the purposes of data protection law, we are the Data Controller of the personal information we process.

Contact details:
Email:  Protea Royale LTD
Address: Office 3 (1St Flr)
38 High Street
Newmarket
Suffolk
CB8 8LB, Newmarket, United Kingdom

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact details (name, email address, phone number, business name)

  • Marketing and communication preferences

  • Website analytics (IP address, browser type, pages visited, cookies)

  • Form submissions (e.g., Free Marketing Audit or contact forms)

  • Client project data (if provided voluntarily)

We do not collect sensitive personal information unless it is required and you have given consent.

3. How We Collect Information

We collect data in the following ways:

  • When you complete an online form (e.g., Free Marketing Audit or contact form)

  • When you email, message, or call us directly

  • Through cookies and analytics tools when you use our website

  • When you engage our services as a client

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide services

  • Deliver your Free Marketing Audit or consultation

  • Improve our website and user experience

  • Send marketing communications (only if you opt-in)

  • Maintain client records and correspondence

  • Comply with legal or regulatory requirements

5. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent - when you opt-in to marketing or submit a form

  • Contract - to deliver the services you have requested

  • Legitimate Interest - to operate and improve our services

  • Legal Obligation - to comply with UK laws or regulations

6. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share limited data with:

  • Trusted third-party partners (e.g., website hosting, analytics, or email providers)

  • Professional service providers (e.g., accountants or legal advisors)

  • Law enforcement or regulators, when required by law

All third parties are required to keep your data secure and process it lawfully.

7. Data Retention

We retain your data only as long as necessary to fulfil the purpose it was collected for, including legal, tax, or reporting obligations.

If you submit an enquiry or audit form and do not become a client, we typically retain your details for up to 12 months.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us at [Insert your business email].

9. Cookies and Tracking

Our website uses cookies to:

  • Improve functionality and performance

  • Analyse visitor behaviour through analytics

  • Enhance your browsing experience

By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings at any time.

For more details, see our Cookie Policy.

10. Data Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

All information transmitted through our website is encrypted using SSL (Secure Socket Layer) technology.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their Privacy Policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Email: hello@protearoyale.com
Address: Office 3 (1St Flr)
38 High Street
Newmarket
Suffolk
CB8 8LB, Newmarket, United Kingdom

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